Professional Experience

Content Development

  • Developed and updated documentation for the BlackBerry Enterprise Solution.
  • Collaborated with developers at Macadamian to edit knowledge base articles for the BlackBerry 10 Native SDK.
  • Developed content using single sourcing and modular writing techniques in three different DITA-based content management systems.
  • Worked with other tools including FrameMaker, Acrobat, InDesign, and Word.

Training Development

  • Developed web-based tutorials for the BlackBerry Enterprise Server Resource Kit and MAPLE, a social network for teachers in Manitoba.
  • Developed a lab and syllabus for the BlackBerry Mobile Voice System at BlackBerry World 2012.
  • Used instructional design techniques to research, plan, and develop training content.
  • Developed content using storyboards, Captivate, Illustrator, and Acrobat.

Additional Experience

  • 10 years of experience implementing and supporting complex projects that required extensive multitasking, timely completion, and strong communication with global teams.
  • Working experience in HTML, CSS, PHP, Java, FileMaker, and Photoshop.

Employment

Sales Engineer and Technical Writer

Pathway Communications, Markham, Ontario | October 2012 – December 2019

  • Achieved over $40 million in closed deals by executing IT managed services, contact centre, ISP, data centre, and VoIP/UCaaS proposals for public sector and B2B RFP/RFI/RFQs.
  • Prepared master service agreements, statement of works, work orders, quotes, and amendments for new and existing clients.
  • Wrote, edited, and proofread letters, campaigns, brochures, blogs, web pages, information sheets, service descriptions, service reports, and documentation.
  • Managed data, content, and templates in Salesforce, SharePoint Online and wiki platforms.
  • Updated lead generation, proposal, and account management reports.
  • Provided inputs into RFx qualification, marketing intelligence, process improvement, checklists, automation, and quality control.
  • Worked with external/internal technical teams to accomplish the above responsibilities.

Freelance Writer

Self Employed, Toronto, Ontario | December 2013 – Present

  • Write and edit proposals and RFx responses for small and medium-sized businesses.
  • Write and edit web content that describes the benefits of complex technical solutions to non- technical audiences.
  • Edit academic and scientific papers.
  • Manage and update content repositories.
  • Manage websites in WordPress and Drupal.

Technician

Laurentian University, Sudbury, Ontario | September 2002 – April 2019

  • Used HTML, CSS, PHP, and content management systems to design and update websites.
  • Formatted large documents and figures in Acrobat, Photoshop, and Word.
  • Designed processes for data collection, storage, and queries of archival data.
  • Completed accurate database updates with attention to detail.
  • Provided technical support for hardware and software issues.
  • Managed projects for the selection and deployment of hardware solutions.
  • Coordinated the technical requirements for teleconferences.

Technical Writer, Co-op

Research In Motion, Mississauga, Ontario | January 2012 – May 2012

  • Wrote documentation and training material using DITA, XML, content management systems, Illustrator, Acrobat, content specifications, web portals, and other tools.
  • Collaborated with SMEs and team members to create accurate and complete documentation within tight deadlines.
  • Gained working experience in modular writing and single sourcing.

Technical Writer

Macadamian, Ottawa, Ontario | June 2012 – August 2012

  • Edited knowledge base articles for the BlackBerry 10 Native SDK that targeted third-party developers on the BlackBerry Developer Support Forums.
  • Completed the articles remotely in an effective and timely manner.

Education

Technical Communication (TECC), Seneca College, Toronto, Ontario

Graduated October 2012, GPA: 3.9

  • Learned key concepts in technical writing and editing including document design, modular writing, and single sourcing.
  • Completed projects using DITA, easyDITA, XML, HTML, CSS, Captivate, FrameMaker, Acrobat, InDesign, VisualBasic, and Word.
  • Became proficient in many aspects of project development, planning, and management.
  • Learned how to complete user task analysis and documentation plans.

Honours BA in History, Laurentian University, Sudbury, Ontario

Graduated May 2009

  • Obtained strong writing, research, and organizational skills through the completion of frequent written assignments and projects.
  • Improved oral communication skills through in-class presentations.

BA in Computer Science, Laurentian University, Sudbury, Ontario

Graduated May 2006

  • Learned key concepts in software development, networking, and information technology.
  • Became proficient in Java, HTML, CSS, and PHP.
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